Streamline Support with Our Integrated Ticketing System

Conrep’s Employee Ticketing Module provides a unified platform to efficiently address queries and requests from employees, customers, and vendors. It helps manage support processes, categorize issues for analysis, and ensures timely resolutions, enhancing satisfaction and productivity.

Our ticketing module serves as a single point of contact for managing all queries and requests from employees, customers, and vendors.
Eliminate fragmented communication channels and ensure all issues are logged, tracked, and resolved systematically.
Improve response times and enhance overall stakeholder experience.

Classify tickets based on relevant departments and categorize the issue type for detailed tracking and analysis.
Route tickets to the appropriate teams or individuals based on the defined categories, ensuring specialized attention.
Gain valuable insights into common issues and trends across different stakeholder groups.

Define specific approval processes for different ticket categories to ensure proper authorization and accountability.
Assign individual employees or dedicated teams as stakeholders responsible for addressing queries within specific ticket categories.
Streamline resolution workflows and ensure the right experts are handling the right issues.

Configure ticket categories to be specific to individual business entities managed within your parent company or make them available across all entities.
Maintain organizational clarity and tailor support processes to the unique needs of each business unit.

Our ticketing system goes beyond simply addressing concerns by enabling the creation of multiple tasks or sub-tickets within a primary ticket.
Effectively manage complex processes that involve multiple stakeholders and sequential actions.
Track the progress of each sub-task and ensure seamless coordination for comprehensive issue resolution.

Create ticket categories specifically tailored to Customers, Vendors, Employees, or Candidates.
Address the unique needs and concerns of each stakeholder group with dedicated support channels.
Improve the relevance and efficiency of your support processes.

Prioritize raised tickets based on the defined Ticket Category to ensure critical issues are addressed promptly.
Optimize your support team’s workflow by focusing on high-impact concerns first.

Unified Support Platform:Manage queries from employees, customers, and vendors in one central system.
Efficient Categorization & Routing:Ensure tickets are directed to the right teams for faster resolution.
Customizable Workflows: Define approval processes and stakeholder assignments for streamlined handling.
Multi-Level Issue Management: Utilize primary and sub-tickets to manage complex, multi-stakeholder processes effectively.
Enhanced Stakeholder Experience:Provide a clear and organized channel for support, improving satisfaction and loyalty.

Get closer than ever to your Employees, customers & vendors by providing efficient and effective support