Training

Conrep recognizes that it is important that our customers are involved in the project and aware of the key issues on the project so they can make decisions even if some or all of the work is performed by Conrep implementation team. Our project approach provides for this exchange of information and for on-going customer involvement in the project from a review and approval perspective.

As part of the eventual handoff to the client, a combination of hands-on and classroom training is typically conducted to ensure that the right people in the customer's organization are well trained.

We follow below steps for training and knowledge transfer:

• Pre-assessment of users' knowledge/skill level (where applicable)
• Structured, facilitated group training
• Implementation vision and system objectives (i.e. why the system was designed)
• Business and System processes
• Practice using the system
• System documentation handoff
• Post-assessment of users' knowledge level
• On-the-job training of users to properly hone their knowledge/skills for the specific tasks at hand
• Delivery of post-transfer assessment and update to stakeholders
• Stakeholder signoff

We work with our customers to provide operational support once the system is deployed in the customer's production environment. This last stage of knowledge transfer ensures that any technical knowledge that may still be needed to maintain the system can be quickly addressed by Conrep's knowledgeable technical support team.