Support Services

Conrep is committed to providing the best customer support in the industry. Our support team provides responsive and knowledgeable support solutions and best practices in the industry.

Conrep uses a comprehensively packaged web based solution for knowledge management and support ticket management, which is essential for the success of Conrep implementation and post-implementation. It also provides a hub for support tickets, help documentation, FAQs and tutorials for various levels of users. A very important section of this solution is the support ticket module, which is workflow enabled as well. All the problems and their solutions are tracked and stored and it is an integral part of knowledge and support management.

Though we provide extended hours of phone support using our onsite-offshore delivery model, our on-line support portal provides the following:

  • Online knowledgebase.
  • Help documentation.
  • Workflow enabled support ticketing system.
  • Tutorials.
  • Scheduled email jobs reporting open tickets and status.
  • Extend hours of phone support using our onsite-offshore delivery model.

In a productivity-driven industry, time is money. Our technical support team responds quickly to any technical problem or simple feature questions. All support issues are handled directly by a senior application support engineer so that you don't get escalated through layers of support trying to find someone who can solve your problem. Best of all, users have direct and unlimited access to technical support so that you can remain focused and productive.